- The manufacturer guarantees that the door (leaf and frame), its finish and glazing has no manufacturing defects and provides a one-year warranty from the day of manufacture.
- The manufacturer’s warranty is only provided to direct buyers – end customers or owners of the properties where doors have been installed.
- The warranty is provided under the condition that the doors have been stored, transported, installed and operated according to the manufacturer’s instructions.
- The warranty is not valid for defects (damage) that have been caused by the following:
- under the influence of acids or other chemicals, as well as water and steam damage
- under the influence of high temperatures or fire
- due to incorrect transportation or storage of the doors
- due to incorrect assembly and installation of the doors
- as a result of inappropriate operation or maintenance
- due to other actions that violate instructions related to the transportation, storage, assembly, installation, operation and maintenance of the doors.
- The manufacturer will review claims containing the following details:
- description (type) of the door
- name and address of the owner
- installer of the door (private individual or company) and the date of installation
- proof of purchase (receipt)
- a detailed description of the defects discovered
The manufacturer reserves the right to postpone the replacement of deformed doors for 12 months (from the date of installation of the doors) in order to allow for material stabilisation (adjustment) under the temperature and humidity conditions of the particular space.